Medication Management Technician

1 week ago

Milford, Connecticut, United States UnitedHealth Group Full time

$3, Sign-on Bonus for External Candidates

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means being part of a collaborative effort to serve communities focused on behavioral health and addiction treatment. We do more than just provide medication; we transform lives for the better. Individuals facing serious mental or chronic illnesses, along with their caregivers, have compelling stories, and at Genoa, we become their voice and partner. As part of a coordinated care team, we collaborate with community-based providers to ensure that those with complex health conditions receive the appropriate medications and can adhere to their treatment plans. Our tailored services, including in-clinic pharmacies and medication management, are paving the way for a new standard of care.

Genoa is a pharmacy care services organization that is part of Optum and UnitedHealth Group's family of businesses. We are a leading information and technology-enabled health services organization dedicated to enhancing the health system for everyone. Start Caring. Connecting. Growing together.

The Cross-functional Pharmacy Technician & Medication Coordinator role at Genoa is vital in impacting the lives of an underserved population that requires advocacy. This position involves working as a pharmacy technician in our mental health specialty pharmacy while serving as a liaison between various partner clinics.

You will support all operations of the mental health and specialty pharmacy by providing onsite assistance in the partner clinic, coordinating prescription services, dispensing medical prescriptions, and performing essential clerical tasks, dividing your time between the clinic office and the pharmacy.

Primary Responsibilities:

  • Engage with all consumers of the mental health center regarding the medication services provided by Genoa.
  • Assist in recruiting and enrolling consumers using enrollment forms and obtaining copies of their insurance cards.
  • Facilitate the collection of prescriptions to be sent to the pharmacy for dispensing.
  • Ensure all consumer insurance information is current in the pharmacy system and accurately charged for dispensed medications.
  • Help consumers in contacting the pharmacist with any medication inquiries and ensure prompt responses.
  • Support clinic staff and pharmacy with prior authorizations and Patient Assistance programs as necessary.
  • Monitor compliance by reaching out to consumers monthly to confirm adherence and assess refill needs.
  • Manage prescription refills by utilizing the no refill report and coordinating with the prescriber for timely refills.
  • Deliver medications when required and permitted by state regulations.
  • Check expiration dates on consumer medications and house account products.
  • Ensure proper storage of medications, including refrigeration for temperature-sensitive drugs.
  • Identify discrepancies such as dose changes or discontinued medications.

Primary Pharmacy Site Responsibilities:

  • Provide exceptional customer service to all consumers and clinic staff.
  • Fill prescription orders and make them available for verification under the direct supervision of a registered pharmacist.
  • Order, receive, and store incoming pharmacy supplies.
  • Process wholesaler medication orders.
  • Verify medication stock and maintain inventory records.
  • Collaborate with the pharmacist to assist in pharmacy operations and ensure compliance with federal and state regulations.
  • Perform various clerical duties related to the department.
  • Communicate effectively using strong verbal and written skills.
  • Other duties as assigned.

You'll be recognized for your performance in an environment that will challenge you and provide clear direction on what it takes to succeed in your role while offering development opportunities for other positions you may be interested in.

Required Qualifications:

  • High School diploma/GED or higher.
  • National Pharmacy Technician Certification.
  • Active and unrestricted Pharmacy Technician License or Certified Pharmacy Technician in the state of Massachusetts.
  • Two or more years of hospital or pharmacy technician experience.
  • Valid Driver's license and insurance.
  • Access to reliable transportation.

Preferred Qualifications:

  • Experience in a behavioral or mental health setting.
  • Proficient in Microsoft Office, especially Excel and Word.
  • Bilingual (Spanish) speaking.
  • Strong verbal and written communication skills.
  • Ability to work collaboratively within a close-knit team and possess solid administrative and organizational skills.
  • Proven capacity to learn other software systems.
  • Detail-oriented, professional, results-driven with a positive outlook and patient focus.

What are the reasons to consider working for UnitedHealth Group? Competitive base pay, a comprehensive benefits program, performance rewards, and a management team committed to your success. Some of our offerings include:

  • Paid Time Off accrued from your first pay period plus 8 Paid Holidays.
  • Medical Plan options with participation in a Health Spending Account or Health Savings Account.
  • Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan, Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

At UnitedHealth Group, our mission is to help people live healthier lives and improve the health system for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of race, gender, sexuality, age, location, or income. We are committed to addressing health disparities and improving health outcomes as part of our mission.

Diversity fosters a healthier environment: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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