Work-from-Home Client Solutions Manager

1 week ago


West Palm Beach, Florida, United States Fisher Agencies American Income Full time
About the Company

Fisher Agencies American Income is a leading provider of supplemental insurance solutions. Our mission is to protect the members of labor unions, credit unions, and various associations throughout the region.

We are committed to fostering a company culture centered on personal growth and making a positive impact on our clients' lives. Our team is dedicated to delivering exceptional results and creating a positive work environment.

The Job

This is a unique opportunity to join our remote team as a Client Relationship Specialist. You will be responsible for delivering exceptional client service while providing opportunities to grow into a leadership position.

The ideal candidate will have 1+ years of experience in customer service, client relations, or a similar role. They will possess excellent verbal and written communication skills, strong problem-solving and critical-thinking abilities, and be self-motivated, disciplined, and capable of working independently in a remote environment.

Key Responsibilities
  • Client Support: Respond to inbound and outbound client communications with professionalism and care.
  • Relationship Building: Foster long-term relationships by understanding client needs and delivering tailored solutions.
  • Problem Solving: Handle client concerns proactively, ensuring quick and seamless resolutions.
  • Process Improvements: Identify strategies to enhance client satisfaction and streamline operations.
  • Collaboration: Partner with cross-functional teams to address client feedback and develop innovative solutions.
  • Documentation: Keep detailed, accurate records of all interactions while maintaining compliance with organizational and industry standards.
Benefits

We offer competitive compensation with incentives tied to your success. You will also have access to leadership training, mentorship programs, and opportunities to grow your career. Our fully remote work setup allows you to set your own schedule in your preferred time zone.

We value innovation, teamwork, and mutual success. Our team culture is supportive and collaborative, making it an ideal place to grow and make an impact from anywhere.


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