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Global Marketing Tech Operations Manager

2 months ago

King of Prussia, Pennsylvania, United States Qlik Full time
Job Title: Global Marketing Tech Operations Manager

Qlik is seeking a highly skilled Global Marketing Tech Operations Manager to join our team. As a key contributor to our lead management process, you will be responsible for the governance and management of multiple business processes and technologies in our stack, supporting lead lifecycle and customer journey.

Key Responsibilities:
  • Own vendor relationship for regular business reviews and product roadmap updates
  • Maintain existing and project manage future integrations of On24 and other event platforms with other technologies to enhance efficiency and provide comprehensive insights
  • Own relationship with stakeholders to identify areas of optimization to expand usage and drive adoption of webinar/event tools
  • Set up and manage users, user permissions, and roles across technologies
  • Own and maintain best practice process documentations and other resources for enablement and adoption
  • Collaborate with stakeholders to define webinar/event goals and objectives
  • Develop and communicate usage and performance metrics to stakeholders
  • Provide insights and recommendations for improving future webinars/events based on data analysis
  • Support the build of webinars/events on On24 and other relevant event platforms
  • Conduct pre-webinar checks and rehearsals to ensure smooth execution
  • Troubleshoot issues during the planning or live phases of webinars/events
Requirements:
  • Excellent project management and organizational skills
  • Ability to demonstrate analytical and problem-solving skills
  • Proven ability to prioritize, work independently within a fast-paced environment
  • Self-driven with ability to work independently, but works well as part of a larger group
  • Excellent verbal, written, and communication skills
  • Strong attention to detail
  • Experience training users on usage of technologies and generating documentation for process flows
  • Ability to work cross-functionally between teams (IT, marketing, sales, marketing operations)
  • Proven experience managing webinars and other event platforms
  • Strong knowledge of webinar/events platforms (On24 and similar)
  • Strong knowledge of CRM (preferred)
  • Strong knowledge of marketing automation (Marketo preferred)
  • Good working knowledge of lead management, inbound, and outbound processes
  • Drive to learn and establish self as subject matter expert on multiple marketing technologies
What We Offer:
  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable, and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by applicable law.