Call Center Support Representative

3 weeks ago


Reno, Nevada, United States Web Craft Stylers Full time

We are seeking a highly skilled Phone Operations Team Member to join our team at Web Craft Stylers. The estimated salary for this role is $40,000 - $60,000 per year, depending on experience.

About the Company

Web Craft Stylers is a dynamic company that values exceptional customer service and teamwork. Our ideal candidate is a motivated individual who is passionate about delivering outstanding results and contributing to the success of our team.

Job Description

The Phone Operations Team Member will be responsible for handling inbound calls from customers, addressing their concerns, and resolving issues promptly and effectively. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Respond to Customer Calls: Respond to customer inquiries in a professional and courteous manner.
  • Resolve Customer Issues: Address customer concerns and resolve issues promptly and effectively.
  • Maintain Accurate Records: Record customer interactions and transactions accurately in our system.
  • Provide Product Information: Inform customers about products and services when needed.
Skills and Qualifications
  • High School Diploma or Equivalent: A high school diploma or equivalent is required; an associate degree is preferred.
  • Proven Experience: Proven experience in a call center or customer service role is a plus.
  • Excellent Communication Skills: Strong verbal and written communication skills are essential.
  • Strong Listening Skills: Ability to listen actively and empathize with customers.
Benefits
  • Health Insurance: Comprehensive health insurance coverage.
  • Paid Time Off: Generous paid time off and holiday pay.
  • Retirement Plan: Retirement savings plan with company match.
  • Career Advancement: Opportunities for career advancement within the company.


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