ZLINE Support Specialist

3 weeks ago


Reno, Nevada, United States ZLINE Full time
Job Description

As a Customer Experience Specialist at ZLINE, you will be the first point of contact for our customers, representing our brand over the phone. You will work closely with our team to provide exceptional customer service, empower our customers with product knowledge, and resolve any issues they may encounter.

The ideal candidate is a positive, upbeat individual with excellent communication skills, a strong ability to multitask, and a passion for learning and growth. This is not a typical call-center role; it requires problem-solving skills and building strong relationships with our customers.

  • Connect with customers via phone calls, emails, and live chats
  • Provide customers with product details to find the best fit for their home
  • Assist customers with questions during the installation process
  • Walk customers through troubleshooting steps to ensure proper functionality


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