Reno Direct Call Center Manager

5 days ago


Reno, Nevada, United States City of Reno Full time

Are you passionate about delivering exceptional customer service? Do you have what it takes to lead a team of dedicated professionals? If so, we want to hear from you As a Customer Service Team Lead at the City of Reno, you will oversee and participate in leading the most complex work of the unit, including supervising staff, training employees, and verifying their work for accuracy. You will also be responsible for maintaining records and files related to assigned operations and preparing reports as required.

We are seeking a highly skilled and experienced individual to join our team as a Reno Direct Call Center Manager. In this role, you will oversee and participate in receiving and evaluating calls for City services, entering information into computer-aided request systems, and providing general information to the public, other agencies, and City staff. Your primary goal will be to deliver exceptional customer service while working under steady pressure with frequent interruptions.

The ideal candidate for this position will possess excellent communication skills, both verbal and written, and the ability to work well under pressure. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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