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Lead Software Implementation Consultant

2 months ago

Logan, Utah, United States Journal Tech Full time

About Us:

At Journal Technologies, we are committed to harnessing technology for the greater good, ensuring the effective operation of critical societal components such as the judicial system.

We specialize in developing and deploying enterprise software that facilitates the administration of justice across various regions, including the United States, Canada, and Australia. Our eSeries product suite empowers governmental entities to maintain essential court processes, while our research and development efforts focus on innovative technologies that enhance accessibility and operational efficiency.

With our headquarters in Los Angeles and additional offices in Logan, Utah, Melbourne, Australia, and Victoria, Canada, we are expanding our remote workforce across North America and beyond.

Under new leadership, we are embracing a transformative vision that emphasizes creating an exceptional workplace, where empowered individuals are central to our mission. We seek intelligent, driven professionals who are passionate about their contributions.

Position Overview:

We are in search of a dynamic and results-driven project professional to manage implementation initiatives within our expanding software and services organization. The ideal candidate will possess a strong background in software deployment, encompassing requirements analysis, environment configuration, installation, customization, training, and ongoing support.

The Software Implementation Specialist (SIS) will play a pivotal role within the Litigation team, ensuring the delivery of contracted products and services, including reports, business rules, and software configurations. As a primary representative of Journal Technologies, the SIS will engage with clients and oversee various activities throughout the configuration process. This role demands expertise in our product offerings, internal implementation methodologies, and the client's operational workflows.

Key Responsibilities:

  • Configure case management software utilizing the built-in administrative interface, including forms, searches, and workflows.
  • Develop business rules within the software using Groovy and Velocity.
  • Collect specifications and oversee data conversion processes.
  • Facilitate document and report specification gathering, development, and review.
  • Conduct on-site administrative and user training, along with go-live support.
  • Demonstrate fluency in Java.
  • Possess knowledge of Windows Server environments and networking.
  • Understand interfacing with REST and SOAP APIs.

Qualifications:

  • Bachelor's degree or equivalent professional experience, with a solid understanding of project management principles.
  • Minimum of 5 years of full-time experience in querying relational databases, preferably TSQL or PL/SQL.
  • Demonstrated experience as an Implementation Specialist in a comparable environment.
  • Ability to maintain focus and manage multiple priorities effectively.
  • Familiarity with Microsoft SQL or Oracle databases, and reporting tools such as Jasper or Crystal Reports, Microsoft SQL Reporting Services, Java, Groovy, and Velocity.
  • Exhibit learning agility and critical thinking capabilities.
  • Strong client relationship management skills.
  • Collaborative team player.
  • Recognize and escalate procedural issues as they arise.
  • Ability to learn and apply new concepts in various contexts.
  • Proficient in modern web technologies and various operating systems.
  • Exceptional analytical and time management skills.
  • Outstanding interpersonal abilities.
  • Capable of multitasking with precision.
  • Willingness to travel to client locations.

Preferred Qualifications:

  • Exemplary customer service skills.
  • Industry knowledge in the legal sector.

The above outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties; additional responsibilities may be assigned as necessary.

Why Choose Journal Technologies?

We offer competitive compensation based on skills and experience, comprehensive medical, dental, and vision coverage, generous paid time off, and retirement programs. Our commitment to professional development includes annual funds for training and resources, flexible working hours, and opportunities for remote work. We value personal growth and maintain regular meetings with management to discuss career advancement and other important topics. We provide meaningful technology solutions and are dedicated to investing in our talented workforce.