Customer Service Representative

4 weeks ago


Birmingham, United States Domino's Franchise Full time
Job Overview

Domino's Franchise is seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service and ensuring a positive experience for our valued customers.

Key Responsibilities
  • Handle incoming calls with a professional and friendly demeanor, providing accurate product information and resolving customer inquiries and concerns.
  • Assist customers with orders, ensuring timely and efficient processing.
  • Work collaboratively with team members to maintain a high level of customer satisfaction and a positive work environment.
  • Contribute to the development and implementation of customer service strategies to drive business growth and improve customer loyalty.
Requirements
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Ability to multitask in a fast-paced environment, with a strong focus on problem-solving and adaptability.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, to meet the needs of our customers.
  • Strong analytical and critical thinking skills, with a focus on continuous improvement and process optimization.
Benefits
  • Competitive compensation and opportunities for career advancement.
  • Flexible scheduling to accommodate your lifestyle and work-life balance.
  • A dynamic and inclusive work environment, with a focus on teamwork and collaboration.
  • Employee discounts on Domino's products and services.


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