Customer Relations Associate

2 weeks ago


Irvine, California, United States Steven Wang - State Farm Agent Full time

About Us: Steven Wang - State Farm Agent is a dynamic organization that values customer satisfaction and excellence. We are seeking a talented individual to join our team as a Customer Relations Representative.

Job Summary: As a Customer Relations Representative, you will be responsible for establishing and maintaining strong relationships with customers, providing them with exceptional service and support. This role requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.

About the Role: In this position, you will have the opportunity to work with a variety of customers, each with unique needs and circumstances. You will use your exceptional communication skills to understand their needs and provide them with tailored solutions. Your goal will be to build trust and loyalty with our customers, ensuring they feel valued and supported throughout their journey with us.

Responsibilities:

  • Establish and maintain strong relationships with customers through regular communication and follow-up.

  • Use a customer-focused approach to identify and meet customer needs, providing personalized solutions and support.

  • Develop leads, schedule appointments, and market appropriate products and services to customers.

Requirements:

  • Excellent communication skills, both written and verbal.

  • Able to work in a fast-paced environment with multiple priorities.

  • Proactive problem-solving skills with a focus on customer satisfaction.

  • Ability to learn and adapt quickly to new technologies and processes.

  • Bilingual Spanish or Mandarin preferred.

About Our Benefits: As a member of our team, you will enjoy a range of benefits, including:

  • $55,000 - $65,000 per year salary, plus commission/bonus.

  • 401k plan with company match.

  • Health insurance with competitive rates.

  • Paid time off (vacation and personal/sick days).

  • Flexible hours with opportunities for advancement.

  • Licenses reimbursement.



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