Automotive Service Representative
4 days ago
Job Overview
Vaughan Automotive - Mike Calvert Toyota is seeking a highly skilled Automotive Service Advisor to join our team. As an expert in customer service, you will be responsible for providing exceptional experiences for our customers.
About the Role
This is a challenging and rewarding role that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. You will be the first point of contact for our customers and will play a critical role in building trust and rapport with them.
Key Responsibilities
- Greet customers promptly and courteously, setting the tone for a positive experience
- Listen attentively to customers' needs and clearly communicate repair requirements to technicians
- Upsell additional services using low-pressure sales techniques
- Provide accurate estimates and explanations of repairs
- Adhere to dealership policies on vehicle care and operation
- Follow up with customers to ensure satisfaction with repair outcomes
- Sell and manage extended warranties
- Inspect repair quality to ensure high standards are met
- Notify customers when vehicles are ready for pickup
- Review and explain repairs with customers, addressing any concerns
- Handle minor customer complaints and escalate issues as needed
- Maintain open communication with the Service Manager regarding customer issues and progress
Compensation Package
We offer a competitive salary based on experience, ranging from $50,000 to $80,000 per annum, plus benefits including health insurance, dental insurance, paid vacation, paid sick leave, and paid holidays.
Why Choose Vaughan Automotive - Mike Calvert Toyota?
At Vaughan Automotive - Mike Calvert Toyota, we prioritize our people and strive to create a positive work environment. We believe in investing in our associates' growth and development, offering opportunities for advancement and career-long personal development.
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