Service Advisor Associate

1 day ago


Kansas City, Missouri, United States PREMIER AUTOMOTIVE GROUP Full time

Service Advisor Role Summary


As a Service Advisor with PREMIER AUTOMOTIVE GROUP, you will oversee service orders and the flow of the service drive to provide customers with prompt, courteous, and effective service. Your responsibilities will include the following:



  • Providing concierge support for all owner inquiries to ensure seamless communication.
  • Ensuring daily inventory of technicians' time is consistently sold to service customers.
  • Distributing work between technicians efficiently.
  • Answering technical questions about vehicle problems, warranties, services, and repairs.
  • Maintaining Customer Satisfaction scores at or above company standards.
  • Assisting in diagnosing vehicle problems, ordering parts and tools as necessary.
  • Reinforcing company policies and adhering to company standards.
  • Encouraging compliance with applicable laws and regulations.
  • Maintaining good working relationships with factory representatives and fostering positive employee relations.

Requirements



  • Excellent customer service and communication skills.
  • Basic computer skills.
  • Professional, well-groomed appearance and a positive attitude.
  • High school diploma or equivalent.
  • Valid driver's license and good driving record.
  • Pass drug testing, MVR/Insurability, background investigation/interview.


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