Digital Channel Ecommerce Platforms Program Manager

2 weeks ago

Cupertino, California, United States Apple Full time
Job Summary

As a Digital Channel Ecommerce Platforms Program Manager at Apple, you will play a key role in shaping the digital channel's product content management platform strategy and building outstanding digital customer experience solutions.

Key Responsibilities

  • Develop systems solutions to support WW Sales programs, influencing leadership to create and maintain alignment around project business objectives, measurable benefits, success criteria, scope, and constraints impacting project delivery.
  • Act as a liaison between the business teams and IS&T to ensure that business requirements are complete and met by the proposed technology solutions.
  • Work with business leads to define and run business process and technology roadmaps in support of long-term strategies; understand future strategies and directions to anticipate needs.
  • Perform situation analysis and audit of current organization/process/data and systems.
  • Propose and drive the design, development, implementation, and management of solutions for customers.
  • Develop metrics such as customer satisfaction, user acceptance, business impact, and apply analytical skills to inspire change.
  • Monitor spending for adherence to cap/opex budget, recommends variances as necessary.
  • Lead change; implement new ideas effectively within the Apple culture; influence decisions and change management through collaboration, leadership, and a customer-focused approach.
  • Provide functional subject matter expertise.

Requirements

  • 5-10 years of project management experience managing integrated ecommerce and product content B2B/B2C projects.
  • Proficiency with ecommerce end-to-end processes and SaaS platforms such as Adobe Magento ecommerce, Shopify ecommerce, SAP Commerce/Hybris, and Adobe Experience Manager (AEM).
  • Experience building omni-channel content and catalog management solutions.
  • Proven knowledge of the technical aspects of online applications, web development, ecommerce. Strong focus on customer experience.
  • Proven knowledge of project management processes, systems development methods, organizational change management concepts, and business process improvement methods.
  • Experience planning, managing, delivering medium to large projects.
  • Strong cross-functional communication with the ability to effectively prioritize multiple projects within various time and cost constraints.
  • Strong business analysis skills to document business requirements with proficient knowledge of the systems implementation and development life cycles. Proficiency in business process flow diagramming.
  • Ability to facilitate brainstorming sessions to gather requirements, perform robust business process analysis, and recommend process re-engineering solutions.
  • Experience with Agile/Hybrid Agile project methodology to deliver projects with quicker time to market.
  • Bachelor's degree or equivalent experience required.
  • Preferred Qualifications: Industry or consulting experience in the Consumer Electronics Industry with an understanding of ecommerce success factors. Experience with Omni-Channel E2E Order to Cash processes and integration with key enterprise systems. Prior consulting experience with Big 4 Consulting Firms is desirable, but not required. Project Management Institute (PMI) certification preferred. Master's Degree preferred.

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