Beverage Service Specialist

2 weeks ago


Natick, Massachusetts, United States CSM Corporation Full time

Beverage Service Specialist

Job Category: Food & Beverage Requisition Number: BARTE005056

Job Overview

This role involves the preparation and serving of drinks to patrons in a professional and friendly manner. The Beverage Service Specialist is expected to effectively promote the Bistro, take drink orders, and ensure that all beverages are prepared and served in compliance with health regulations and local liquor laws.

Key Responsibilities

  1. Welcome all guests warmly and courteously.
  2. Accurately take, enter, prepare, and deliver guest orders in accordance with established standards.
  3. Respond promptly to guest requests, providing exceptional service at all times.
  4. Assist fellow team members to ensure a seamless guest experience.
  5. Operate the micros operating system and cash register efficiently.
  6. Adhere to cash handling and POS procedures to ensure precise closing of guest checks.
  7. Prepare drinks according to recipes and company standards, ensuring appropriate alcohol levels.
  8. Maintain proper use of equipment while adhering to cost control measures to minimize waste.
  9. Check guest identification and monitor alcohol consumption to comply with state and local laws.
  10. Manage cleanliness by disposing of waste, restocking barware, and clearing tables and counters.
  11. Complete all necessary paperwork accurately and promptly.
  12. Assist with inventory management and complete inventory sheets as required.
  13. Ensure a clean and safe work environment, handling all food and beverages in line with company, local, state, and federal regulations.
  14. Follow company procedures for handling guest and associate incidents and be knowledgeable about emergency protocols.
  15. Proactively complete all side work and assist wherever necessary.

Qualifications

Skills: A minimum of one year of experience in customer service and bartending is required. Strong attention to detail, customer-oriented mindset, and the ability to thrive in a fast-paced environment are essential.

Education: A high school diploma or GED is preferred. Bartender certification is advantageous, and TIPS or CARE beverage service certification is desired or must be obtained as required.

Physical Requirements: The ability to lift, push, and pull up to 50 pounds regularly throughout the shift is necessary.


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