Fire Service Professional

10 hours ago


Roswell, New Mexico, United States Johnson Controls Full time

Be part of a dynamic team at Johnson Controls, where we strive to create innovative solutions that propel the world forward.

We offer a competitive compensation package with an estimated annual salary of $80,000 - $110,000 based on experience and location. Our comprehensive benefits include:

  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits

As a Fire Service Technician, you will be responsible for:

Job Description

Receiving service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.

Contacting customer representatives to ascertain equipment/systems problems.

Diagnosing problems and performing service and repairs on electronic fire alarm systems and other related building system products at customer sites.

Following prescribed troubleshooting procedures and referring to technical manuals, part manuals, change notices, and bulletins, modification notices, etc. to repair equipment.

Service, troubleshooting, and installing many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell.

Reading and interpreting blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

Exhibiting excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.

Completing Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.

Obtaining customer signatures upon completed service call assignments.

Participating in a scheduled On-call rotation. Helping to train or mentor others on the service team.

Performing other duties as assigned.

Required Skills and Qualifications
  • 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Valid Fire Alarm License
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses required by National, State, and Local codes.
  • Completion of SimplexGrinnell 4120 Network training within 12 months.
Benefits
  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits

We are an equal employment opportunity and affirmative action employer, committed to diversity and inclusion.



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