Service Management Professional

3 days ago


Roswell, New Mexico, United States Tate Branch Auto Group Full time
Job Overview

We are seeking an exceptional Service Manager to lead our service department. As a key member of our team, you will play a vital role in maintaining strong relationships with customers, driving business growth, and delivering exceptional customer service.

About Us

Tate Branch Auto Group is committed to providing excellent career opportunities for sharp, energetic people. We strive to be the best in all areas of our business, offering competitive pay, flexible working hours, and a comprehensive benefits package.

Key Responsibilities

The ideal candidate will have a minimum of 3 years of experience as a service manager, with a strong focus on providing excellent customer service. Key responsibilities include:

  • Assisting customers in servicing, repairing, and explaining each service needed
  • Understanding customer requirements and matching them to various service options
  • Explain service being performed and keeping customers informed throughout the service process
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Benefits

We offer a comprehensive benefits package, including:

  • Competitive Pay: $80,000 - $100,000 per year, depending on experience
  • Flexible Working Hours: Flexible scheduling to accommodate your needs
  • Relocation Expenses Covered: We cover relocation expenses for the right candidate
  • Health Insurance: Comprehensive medical, dental, and vision coverage
  • PTO & Sick Leave: Generous paid time off and sick leave policies
  • 401(K): Competitive retirement savings plan
  • Training: Ongoing training and development opportunities
  • Employee Discounts: Exclusive discounts on company products and services
Requirements

To be successful in this role, you must have:

  • A minimum of 3 years of experience as a service manager
  • A strong focus on providing excellent customer service
  • A high school diploma or higher education
  • A clean driving record and valid driver's license
  • A driven personality and ability to work within and support internal teams


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