Service Leader

7 hours ago


Miamisburg, Ohio, United States Chipotle Full time

About the Role

The Service Leader is a key member of our restaurant team, responsible for ensuring a positive customer experience by maintaining high standards of food quality, safety, and service. This role requires a strong focus on operational excellence, with a passion for delivering exceptional results in a fast-paced environment.

Key Responsibilities

  • Food Quality and Safety
    • Ensure that all food is prepared and served to the highest standards of quality and safety.
    • Monitor and maintain accurate records of food temperatures, handling, and storage.
    • Identify and address any food quality or safety issues promptly and effectively.
  • Customer Experience
    • Provide exceptional customer service, responding to customer complaints and feedback in a professional and courteous manner.
    • Ensure that all customers receive a positive and memorable experience, with a focus on delivering high-quality food and service.
  • Restaurant Operations
    • Oversee the daily operations of the restaurant, including staff management, inventory control, and cash handling.
    • Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction.
  • Team Development
    • Train and develop front-of-house and back-of-house staff to ensure they have the skills and knowledge to deliver exceptional customer service and food quality.
    • Identify and address any performance gaps or training needs, providing coaching and support to staff as needed.

Requirements

  • Experience
    • Previous experience in a restaurant or food service environment, preferably in a leadership or management role.
  • Skills
    • Strong leadership and communication skills, with the ability to motivate and inspire a team.
    • Excellent customer service skills, with a focus on delivering high-quality food and service.
    • Strong analytical and problem-solving skills, with the ability to identify and address operational issues.
  • Education
    • High school diploma or equivalent required; degree in hospitality, business, or a related field preferred.

About Us

Chipotle Mexican Grill is a fast-casual restaurant chain that serves responsibly sourced, classically cooked, real food with wholesome ingredients. We are committed to making our food more accessible to everyone while continuing to be a brand with a demonstrated purpose. We are a people-first company rooted in values, with a passion for delivering exceptional results in a fast-paced environment.


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