Guest Services Associate

3 weeks ago


Yosemite National Park, United States Aramark Full time
Hospitality Associate II

The Hospitality Associate II plays a crucial role in ensuring guest satisfaction by overseeing bookings, responding to guest inquiries, and resolving any issues that may arise during their stay.

Key Responsibilities:
  • Greet and deliver outstanding service to guests while anticipating their needs
  • Assist guests with navigation, travel details, and available amenities
  • Manage bookings, rentals, and registration processes
  • Process payments and transactions using a cash register or software system
  • Handle phone inquiries and emails, and communicate messages as needed
  • Maintain a positive demeanor and exceptional service towards all stakeholders
  • Work collaboratively with other departments to ensure a smooth guest experience
Requirements:
  • Previous experience in customer service is essential
  • Experience with cash handling is advantageous
  • Excellent customer service, interpersonal, and communication abilities
  • Strong organizational skills with attention to detail
About Aramark:

Aramark is dedicated to providing equal employment opportunities to all employees, promoting professional growth and development. The company serves millions of guests globally, emphasizing service, purpose, and community impact.



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