Member Services Associate
1 week ago
We are seeking a highly skilled and motivated individual to join our team as a Member Services Associate. This role is responsible for providing exceptional customer service and ensuring the accuracy of member transactions.
Estimated Salary: $45,000 - $60,000 per year
About BMI Federal Credit UnionBMI Federal Credit Union is a not-for-profit financial cooperative that provides banking services to its member-owners. Our goal is to improve the financial well-being of our members and our community.
We have been recognized as one of the 'Best Employers in Ohio' by the Workforce Research Group for 15 consecutive years (2010-2024).
ResponsibilitiesAs a Member Services Associate, you will be responsible for:
- Processing member transaction requests, including deposits, withdrawals, and transfers of funds
- Helping members with basic inquiries about their accounts using the data processing system
- Assisting members with process changes to their accounts
- Developing and deepening member relationships
To be successful in this role, you will need:
- A high school degree or equivalent
- Previous cash handling and customer service experience
- Basic math skills
- Ability to work a varied schedule
- Customer service focused
- Excellent communication and interpersonal skills
We offer a comprehensive benefits package, including:
- 401(k) Plan with Company Match
- Paid Time Off and Paid Holidays
- Medical, Dental, and Vision Insurance
- Robust Wellness Program
- Life and Disability Insurance
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