Member Services Associate

1 week ago


Columbus, Ohio, United States BMI Federal Credit Union Full time
Job Details

We are seeking a highly skilled and motivated individual to join our team as a Member Services Associate. This role is responsible for providing exceptional customer service and ensuring the accuracy of member transactions.

Estimated Salary: $45,000 - $60,000 per year

About BMI Federal Credit Union

BMI Federal Credit Union is a not-for-profit financial cooperative that provides banking services to its member-owners. Our goal is to improve the financial well-being of our members and our community.

We have been recognized as one of the 'Best Employers in Ohio' by the Workforce Research Group for 15 consecutive years (2010-2024).

Responsibilities

As a Member Services Associate, you will be responsible for:

  • Processing member transaction requests, including deposits, withdrawals, and transfers of funds
  • Helping members with basic inquiries about their accounts using the data processing system
  • Assisting members with process changes to their accounts
  • Developing and deepening member relationships
Requirements

To be successful in this role, you will need:

  • A high school degree or equivalent
  • Previous cash handling and customer service experience
  • Basic math skills
  • Ability to work a varied schedule
  • Customer service focused
  • Excellent communication and interpersonal skills
Benefits

We offer a comprehensive benefits package, including:

  • 401(k) Plan with Company Match
  • Paid Time Off and Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Robust Wellness Program
  • Life and Disability Insurance


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