Healthcare Customer Service Representative

3 days ago

Columbus, Ohio, United States Ultimate Staffing Services Full time

About the Role:

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  • We are seeking a highly skilled and experienced Healthcare Customer Service Representative to join our team at Ultimate Staffing Services in Franklin, TN.
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Job Description:

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The successful candidate will be responsible for maintaining exceptional customer service standards, addressing member inquiries, and handling high volumes of inbound and outbound contacts with professionalism and courtesy.

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Key Responsibilities:

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  • Maintain exemplary customer service standards to attract and retain members.
  • Address member inquiries via phone, email, chat, and SMS promptly and professionally.
  • Handle inquiries, issues, and complaints in a timely manner, ensuring positive outcomes.
  • Manage high volumes of inbound and outbound contacts, including simultaneous interactions.
  • Utilize case management tools to track, document, and resolve customer cases efficiently.
  • Distribute literature on company products as needed.
  • Keep customers informed about the status of their inquiries and triage accordingly.
  • Resolve customer issues and fulfill needs in a courteous and efficient manner.
  • Maintain accurate customer records and update notes accordingly.
  • Provide quotes and process payments, including credits and debits.
  • Support team members and foster a positive and supportive work environment.
  • Meet or exceed company expectations for productivity and accuracy consistently.
  • Perform other duties as assigned.
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Requirements:

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  • High school diploma or GED is required; relevant college coursework or a degree is a plus.
  • At least 2 years of customer service experience is required; 3-5 years is preferred.
  • Experience with healthcare costs and Explanation of Benefits (EOB) is beneficial
  • Contact center experience is a must.
  • Experience in customer retention is preferred.
  • Familiarity with CRM systems is an advantage.
  • Strong interpersonal and customer service skills.
  • Excellent verbal and written communication skills.
  • Outstanding organizational and time management abilities.
  • Ability to prioritize tasks effectively and handle multiple projects simultaneously.
  • Skilled in navigating multiple computer programs and screens.
  • High level of professionalism and integrity.
  • Proficient with PC skills, including Windows-based applications.
  • Strong analytical thinking and problem-solving abilities.
  • A team player with a positive attitude.
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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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Compensation:

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This position offers a competitive hourly rate of $19.00-$20.00 per hour, along with opportunities for career growth and professional development.

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Location:

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This role is based in Franklin, TN, with a schedule of 8AM-5PM, Monday-Friday.

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Benefits:

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We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

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