Process Improvement Specialist
2 weeks ago
Position Title: Process Design Consultant - GCAOO
Location: Charlotte, North Carolina
Overview:
At Bank of America, our mission is to enhance financial well-being through meaningful connections. We prioritize Responsible Growth, ensuring we meet the needs of our clients, employees, communities, and shareholders consistently.
We are committed to fostering a diverse and inclusive environment, recognizing that varied backgrounds and experiences enrich our workplace. Our investment in our employees extends to competitive benefits that support their overall well-being—physically, emotionally, and financially.
Bank of America values collaboration while also providing flexibility tailored to the diverse roles within our organization.
Role Summary:
The Process Design Consultant plays a crucial role in analyzing workflows, documenting business opportunities, and spearheading process enhancement initiatives aligned with Operational Excellence goals. Key responsibilities encompass facilitating change initiatives that drive cost efficiency, enhance quality, boost productivity, and mitigate risks. This role involves collaboration with business leaders and subject matter experts to ensure transparency and effective execution of solutions within established budgets and timelines.
Departmental Overview:
This position is an exciting opportunity within the Process Design and Operational Excellence division of Global Credit, AML, and Onboarding Operations (GCAOO). The consultant will collaborate with business function leaders and process owners to provide comprehensive insights into their workflows, assess impacts, and contribute to the organization’s optimization through continuous improvement and process reengineering.
Key Responsibilities:
- Conduct thorough process analysis, modeling, and governance for GCAOO.
- Drive process challenges and enhancements.
- Evaluate current processes, assess impacts of changes, and visualize end-to-end target states from requirements to implementation.
- Deliver high-quality process overviews within business functions, clearly identifying hand-offs and process connectors.
- Support both short-term and long-term strategic initiatives.
- Act as a liaison with Change Management and Process Design to foster a culture of continuous improvement.
- Prepare presentations and process overviews utilizing models and relevant data to assist leadership in re-engineering efforts.
Qualifications:
- Experience in Operations is preferred.
- Exposure to process improvement and Operational Excellence methodologies is desirable.
- Commitment to diversity and inclusion to meet the varied needs of clients and employees.
- Strong critical thinking skills to analyze quantitative and qualitative data effectively.
- Creative problem-solving abilities to develop innovative solutions.
- Intellectual curiosity and adaptability to new technologies.
- Dedication to challenging the status quo and driving positive change.
- Experience in a global work environment is advantageous.
Work Schedule:
1st shift (United States of America)
Weekly Hours:
40
Bank of America is an equal opportunity employer. We consider qualified candidates for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.
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