Financial Services Customer Experience Specialist
3 days ago
As a Financial Services Customer Experience Specialist, you will be responsible for delivering exceptional customer service to financial services clients. This includes handling inbound customer inquiries, resolving issues, and providing product and account information. If you have a strong background in finance and a passion for delivering excellent customer experiences, we encourage you to apply.
Key Responsibilities:
- Provide product and account information to customers via phone, email, and live chat.
- Resolves customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and resolution outcomes.
- Collaborate with internal teams to ensure seamless customer service delivery.
Requirements:
- Minimum 1 year of experience in a customer-facing role.
- Strong knowledge of financial products and services.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
Salary and Benefits:
The estimated salary for this role is $50,000 - $70,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for career growth and advancement.
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