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Human Resources Support Specialist

2 months ago

Grand Rapids, Michigan, United States Goodwill of Greater Grand Rapids Full time

Overview:
Are you passionate about providing exceptional support within the Human Resources sector? This role serves as a vital point of contact for visitors and employees, ensuring a welcoming environment while delivering administrative assistance to the HR department.

Compensation:
The hourly wage for this position ranges from $15.00 to $17.00.

Key Responsibilities:

  • Greet and assist all visitors, participants, employees, and community members in a courteous and professional manner.
  • Manage phone communications, directing calls to the appropriate personnel and addressing inquiries.
  • Organize and maintain the meeting room schedule for the Employment Center.
  • Provide information and respond to HR-related questions from all employees.
  • Uphold confidentiality and professionalism in all interactions.
  • Administer assigned Human Resource tasks effectively.

Essential Skills:
  • Excellent communication and telephone etiquette.
  • Strong customer service orientation.
  • Professional appearance and demeanor.
  • Familiarity with standard office equipment.
  • Meticulous attention to detail and accuracy in data entry.
  • Proficient in computer applications, particularly Microsoft Office.
  • Trustworthy in handling confidential information.
  • Strong written and verbal communication abilities.

Benefits:
  • Up to 20 paid vacation days in the first year for full-time employees.
  • Additional paid holidays may vary by position.
  • Access to Dental, Vision, Life, Disability, and Accidental insurance.
  • Medical insurance options available for full-time staff.
  • 401k plan with employer matching after one year of service.
  • Opportunities for professional development and personal support services.
  • One-on-one coaching to help achieve career and educational objectives.
  • Education reimbursement and up to 4 hours of paid study time.
  • Employee discount at retail locations.
  • Performance bonuses and additional discounts may be available.

Qualifications:
  • High school diploma or equivalent required.
  • Minimum of one year experience in a front desk or receptionist role, preferably with a multi-line phone system.

Physical and Emotional Demands:
  • Ability to sit for extended periods.
  • Occasional requirements to walk, stand, climb, or balance.
  • Regularly perform computer operations and engage in manual tasks.
  • Must have clear distance vision and peripheral vision capabilities.

Organizational Competencies:
All employees are expected to uphold the values of Goodwill Industries of Greater Grand Rapids, including Integrity, Stewardship, Innovation, Excellence, and Respect. Compliance with organizational policies, procedures, and safety protocols is mandatory, as is adherence to state and federal regulations regarding confidentiality and recipient rights.