Customer Service Representative
1 week ago
**About Our Team:**
\The YMCA of Greater Cleveland values its members and strives to provide an exceptional experience through excellent customer service, engaging programs, and a welcoming environment. As a Member Service Representative, you will contribute to this mission by ensuring seamless member interactions, efficient processes, and a positive atmosphere.
\Main Responsibilities:\
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- Interact with members and YMCA staff to deliver outstanding customer service.\
- Manage cash drawers, process transactions, and perform administrative duties, including member and program enrollment, record keeping, and data entry.\
- Maintain precise records, foster effective communication, and address member concerns in a timely manner.\
- Participate in mandatory training sessions and team meetings to advance your skills.\
Requirements and Perks:\
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- A high school diploma or equivalent is recommended.\
- At least two years of high school education and 16 years old.\
- Cash handling experience, computer proficiency, and strong verbal and written communication skills are essential.\
- Able to collaborate with diverse groups, valuing their unique backgrounds, abilities, opinions, and perspectives.\
Compensation Package:\
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- This position comes with an estimated annual salary range of $45,000-$55,000, contingent upon location and experience.\
- An inclusive benefits package is provided, featuring health, dental, vision, employee assistance plan, retirement (8% paid by the YMCA), and paid time off.\
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