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Service Advisor

2 months ago

Fremont, California, United States Premier Nissan of Fremont Full time
About the Role

Premier Nissan of Fremont is a leading automotive dealership group with a strong commitment to customer satisfaction. We are seeking a skilled Service Advisor to join our team.

Key Responsibilities
  • Oversee service orders and ensure efficient workflow in the Drive Lane.
  • Provide exceptional customer service, addressing inquiries and resolving issues promptly.
  • Take ownership of customer experiences, exceeding expectations through additional assignments.
  • Manage daily inventory of technicians' time, consistently selling to service customers.
  • Distribute work between technicians efficiently, optimizing productivity.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain a high Customer Success Index, adhering to company standards.
  • Assist in diagnosing vehicle problems, ordering parts and tools as needed.
  • Oversee administration of warranty claims and supervise the service department.
  • Reinforce company policies and adhere to industry standards.
Requirements
  • Minimum 1 year of experience as a Service Advisor preferred.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Excellent time management skills.
  • Strong communication skills with customers.
  • Professional appearance and demeanor.
  • Consistent record of service and sales success.
  • Strong customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with minimal supervision.
What We Offer
  • Competitive compensation plan with hourly compensation range of $15.50 and bonuses up to $125,000 per year.
  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Premium professional development opportunities.
  • Participation in community service days.
  • Employee programs for referral bonuses, vehicle acquisition, and automotive purchases.
Equal Opportunity Employer

Premier Nissan of Fremont is an equal opportunity employer, prohibiting discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.