Service Advisor

2 days ago

Fremont, California, United States Fremont Buick Cadillac GMC Full time
About Us

Fremont Buick Cadillac GMC is a family-owned and operated dealership committed to providing an exceptional customer experience. We value our associates and encourage growth through teamwork, creativity, and a strong work ethic.

Job Summary

We are seeking a highly organized and friendly Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders, ensuring prompt and courteous service to customers, and maintaining a positive customer experience.

Responsibilities
  • Oversee service orders and flow of the Drive Lane to ensure customers receive prompt and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of the service department.
  • Set schedules and assign tasks to service department employees.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain good working relationships with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Minimum of 2 years service advisor experience.
  • Organized and friendly personality.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.
Equal Opportunity Employer

Fremont Buick Cadillac GMC is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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