Customer Care Specialist

1 day ago


Meridian, Idaho, United States Norco, Inc. Full time

Norco, Inc. is seeking a talented and enthusiastic individual to join our Medical Resupply Department as a Customer Care Specialist. In this role, you will provide exceptional service to customers by answering their inquiries, resolving issues, and educating them on our diverse medical products and services.

Responsibilities

  • Manage inbound calls in an efficient and timely manner
  • Identify customer needs, clarify information, and provide timely solutions
  • Educate customers on options for diverse medical products and services
  • Follow proven processes and best practices to resolve customer inquiries
  • Support community agencies in the continuity of care as their patients transition their healthcare

Benefits

  • Competitive salary: $50,000 - $65,000 per year
  • Employee stock ownership plan (ESOP)
  • Health, vision, and dental insurance
  • Health savings account (HSA)
  • Medical and dependent care flex accounts (FSA)
  • Life insurance provided at no cost to employees by Norco
  • 401(k) with employer matching
  • Employee tuition reimbursement
  • Wellness program
  • Employee discount on products sold by Norco


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