Customer Service Representative
2 days ago
This position plays a crucial role in delivering exceptional customer experiences by working closely with wholesale and retail customers to understand their needs and provide tailored solutions. As a key member of our team, you will be responsible for delivering products to customers in a safe and timely manner, utilizing Company vans or pick-up trucks. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.
Key Responsibilities:- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Load, transport, and deliver items to customers in a safe, timely manner
- Assist with loading and unloading items from vehicles
- Maintain the store vehicle and alert the supervisor to repair and servicing needs
- Adhere to assigned routes and follow time schedules
- Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
- Prepare reports and other documents relating to deliveries
- Operate equipment and machines, such as cars, trucks, forklifts, etc.
- Must be at least 21 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
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