Financial Aid Specialist

3 days ago

Palatine, Illinois, United States Harper College Full time
Job Summary

We are seeking a highly skilled and experienced Financial Aid Specialist to join our team at Harper College. The successful candidate will be responsible for advising students, parents, faculty, and staff on all aspects of financial aid, including application and disbursement procedures, professional judgment, and compliance with regulatory and institutional requirements.

Key Responsibilities
  • Provide expert advice and guidance to students, parents, faculty, and staff on financial aid options and requirements
  • Manage and process financial aid applications, including verification and packaging
  • Exercise professional judgment to analyze and process files, ensuring compliance with regulatory and institutional requirements
  • Serve as a primary source of information for students and parents on financial aid, including aid statuses and deadlines
  • Assist with the administration of federal and state grant programs, veterans education benefits, scholarships, federal work-study, and federal and private student loan programs
  • Provide timely, accurate, and confidential information to students and parents through in-person meetings, phone calls, chat, and email
  • Apply customer service skills, knowledge, advocacy, and professional judgment to address complex matters and ensure a positive experience for stakeholders
  • Adhere to the Family Educational Rights and Privacy Act (FERPA) while managing sensitive confidential information
  • Utilize in-depth knowledge to understand, analyze, and explain administrative and compliance requirements related to processing federal and state grant programs, institutional programs, and Federal Direct Loans using the Ellucian Banner system
  • Exercise a strong working knowledge of ERP systems (Ellucian Banner preferably) and use the system effectively to process financial aid and assist students
  • Serve as a debt management advocate to inform students about federal and private loan terms, borrowing levels, debt management issues, loan policies and procedures, and loan entrance and exit counseling requirements
  • Assist with making group presentations and participating in default prevention activities that deliver information to students in classes or other forums
  • Participate in outreach activities and recruitment efforts of the Admission staff to provide financial aid information to prospective students
  • Represent OSFA by participating in on-campus activities to promote collaboration and provide financial aid information
  • Presents financial aid information representing Harper College at outreach activities for both on and off-campus events
  • Use analytical skills and apply program knowledge to perform needs analysis, verification, packaging, award adjustments, and other procedures necessary to deliver financial assistance to students
  • Conform to new technologies related to financial aid and loan processing
  • Distribute application information and materials to students as requested
  • Maintain a thorough understanding of administrative and compliance requirements for state and federal aid programs, and institutional policies for Harper College aid programs
  • Assist students on issues that may change their financial aid and enrollment status, including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges
  • Reviews and renders decisions in the review of SAP appeals
  • Assist with various projects, exception reports, and quality assurance initiatives to assure compliance
  • Participate in ongoing training and professional development activities, including staying abreast of regulations and best practices through the use of webinars, reading listservs, and regulatory documents, attending conferences
  • Assist with training of internal staff
  • Apply excellent oral, written, and interpersonal communication skills to deliver positive and negative messages, using conflict management to handle adverse situations
  • Interact and establish a professional rapport with students, parents, faculty, and staff throughout Harper College
Qualifications

We are seeking a highly skilled and experienced Financial Aid Specialist with a Bachelor's degree and at least two years of experience in Higher Education with knowledge of Title IV programs and regulations, financial aid application and delivery process, professional judgment, and file verification. Veteran School Certifying Official experience is preferred, as is experience with Ellucian Banner or related financial aid technology. The successful candidate will have excellent customer service and problem-solving skills, with demonstrated professionalism.

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