Route Operations Manager

4 days ago


Weymouth, Massachusetts, United States NIXON MEDICAL Full time
Job Overview

Nixon Medical is seeking a skilled Route Operations Manager to oversee the management of assigned routes, ensuring seamless delivery of services to customers. This key role requires strong leadership and customer service skills, as well as the ability to adapt to changing circumstances.

Key Responsibilities:

  • Supervise and Monitor Performance: Directly supervise 3-6 Route Service Representatives, monitoring their work performance to ensure compliance with company policies, including attendance, customer service, and data entry.
  • Team Development and Training: Collaborate with the Certified Route Trainer to ensure new and existing RSRs understand their responsibilities and receive necessary training.
  • Customer Service and Account Management: Serve as the primary management contact for all assigned accounts/routes, handling service issues, facilitating new account installs, and establishing strong business relationships.
  • Standard Procedures and Revenue Growth: Ensure RSRs adhere to standard departmental procedures while performing essential job functions, focusing on revenue growth and team objectives.
  • Daily Meetings and Progress Updates: Meet daily with RSRs to discuss customer concerns, plan for the next service day, and facilitate receipt of additional items from the Production department.
  • KPI Communication and Customer Visitation: Participate in the management and communication of RSR progress on key performance indicators (KPI) and visit customers to establish strong business relationships as per the Customer Visitation Program.
  • Customer Service Requests and Cost Control: Respond promptly to Customer Service Requests (CSR's) and control costs through economical use of staff, materials, and resources.
  • Record Keeping and Team Collaboration: Maintain accurate records for all Customer Service Agreements (CSA) on assigned routes and promote positive relationships and participative approaches with all associates and departments.

Requirements:

  • Education and Experience: Bachelor's degree preferred, but relevant work experience or a combination of education and military experience may be acceptable. Minimum one year of route service experience required, along with proven experience in management and supervision.
  • Skills and Qualifications: Proven skills in managing multiple priorities, strong organizational and decision-making skills, excellent customer relations, and knowledge of office equipment and computer software.
  • Credentials: Valid driver's license and clean driving record required at all times.

Compensation: The estimated salary for this position is $70,000 - $90,000 annually, based on location and experience. Nixon Medical offers a competitive benefits package, including health insurance, retirement plans, and paid time off.



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