Service Manager

2 days ago

Conroe, Texas, United States Bobcat of Houston Full time
Job Description

**About Us**

Bobcat of Houston is a leading provider of heavy equipment solutions in the construction and industrial sectors. Our company specializes in the sale, rental, and maintenance of compact excavators, skid steer loaders, and track loaders. We also offer a range of concrete supplies and provide mobile and shop service to our customers.

**Job Summary**

We are seeking a highly skilled and experienced Service Manager to join our team at Bobcat of Houston. The successful candidate will be responsible for leading our service department and ensuring that our customers receive exceptional service and support.

**Key Responsibilities**

  • Oversee the daily operations of the service department and ensure that all tasks are completed efficiently and effectively.
  • Recruit, train, and develop a team of qualified and customer-facing service technicians.
  • Conduct regular meetings with the team to discuss performance, goals, and objectives.
  • Implement competitive compensation and incentive programs to motivate the team and improve customer satisfaction.
  • Provide quality service in a timely manner to both customers and company equipment, resulting in an efficient, profitable, and organized department.
  • Determine repair methodologies and job flows to improve the effectiveness, efficiency, and customer happiness.
  • Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
  • Responsible for all warranty service to ensure fair and equitable treatment of the customer and the company.
  • Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.
  • Forecast capital expenditures to maintain and improve the various departments.
  • Develop and maintain all service efficiency and management reports and reporting methods.
  • Responsible for the condition of the shop, including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.
  • Align with all governmental rules and regulations (OHSA, EPA).

**Requirements**

  • 3-5 years of management experience preferred.
  • Prior experience as a field or service technician preferred.
  • A team orientation with a strong sense of commitment to the customer and service team.
  • Personable, problem solver, a leader, ethical, intelligent, and able to function calmly in stressful situations.
  • Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers, and management.

**Benefits**

  • Health, Vision, and Dental Insurance
  • Boot and Safety Glasses Reimbursement
  • Christmas Savings Program
  • Paid Vacation and Flex Time
  • Matching 401K Plan
  • Profit Sharing and Bonus Program
  • Short and Long-term Disability
  • Company Paid Life Insurance
  • Critical Care and Accident Insurance
  • Employee Assistance Program
  • Paid Training
  • Many opportunities for advancement (We prefer to promote from within)
  • Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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