Service Coordinator

2 weeks ago


Conroe, Texas, United States OneWater Full time
Job Summary

We are seeking a highly skilled Service Coordinator to join our team at OneWater Marine. As a Service Coordinator, you will be responsible for providing exceptional customer service and ensuring that our customers receive timely and efficient service.

Key Responsibilities
  • Schedule and process service work, retail, warranty, and internal repairs orders efficiently and in a timely manner.
  • Manage technician workflow and schedules assigned repair orders appropriately.
  • Perform detailed write-up of customer concerns and incorporate required work utilizing "Complaint, Cause & Correction" on each repair order and provide timely estimates for customer approval.
  • Develop and maintain a high-level of service knowledge, including product recalls, service bulletins, and warranty/service contract guidelines.
  • Build and maintain positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals, and enhance dealer reputation.
  • Resolve customer complaints or concerns in a timely manner and always look for ways to better serve our customers.
  • Obtain warranty or service contract approvals in a timely manner.
  • Assist in maintaining a safe and environmentally friendly service operation.
  • Effectively communicate with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
Requirements
  • Promote teamwork and support other team members, departments, and locations to ensure the customer has a seamless experience through the sale, financing, delivery, and subsequent servicing of the boat.
  • Support sales team in the execution of successful Boat Shows, Store, and Off-site sales/customer events.
  • Customer satisfaction, both internal and external.
  • Effective customer communication.
  • Technician efficiency/productivity.
  • Service response and turnaround times.
  • Service RO revenues and profitability.

One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Drug Screening and background check are required.


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