Customer Service Manager

2 weeks ago


Conroe, Texas, United States James Pearson - State Farm Agent Full time
Job Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Manager at James Pearson - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, identifying their needs and preferences to provide tailored solutions.
  • Collaborate with other agency team members to ensure seamless communication and efficient issue resolution.
Requirements
  • Dedication to delivering exceptional customer service.
  • Previous experience in insurance or a related field, with a strong understanding of industry principles and practices.
  • Excellent communication and interpersonal skills, with the ability to effectively relate to clients and colleagues.
  • Proactive problem-solving skills, with a focus on finding creative solutions to complex issues.
  • Bilingual Spanish proficiency is a plus.
Benefits
  • 401(k) plan with a 5% company match.
  • Competitive base salary of $36-42k, with commission/bonus potential exceeding $60k.
  • Comprehensive health benefits, including major medical, dental, and vision coverage.
  • Paid time off, including vacation and personal/sick days.
  • Opportunities for growth and advancement within the agency.
  • 90-day paid training and development program.
  • Licensing course and fees fully paid by the agency.
  • No nights or weekends, with office hours Monday-Thursday 8:30-5:30 and Friday 8:30-5.
  • Monthly, quarterly, and annual bonuses.
  • Travel reward incentives and bonuses.
  • Hiring bonus up to $1500 in the first 90 days.
  • Marketing leads and referrals provided.
  • Ability to earn unlimited PTO and half-days on Fridays.


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