IoT Product Implementation Specialist

2 weeks ago

Phoenix, Arizona, United States Kudelski IoT Full time

Job Title: Product Specialist (RecovR)

Location: Remote

Position Overview:

As a Product Specialist (RecovR), you will be an integral part of Kudelski's IoT division, focusing on our innovative RecovR IoT management and recovery solution. Your primary responsibility will be overseeing the comprehensive deployment and installation of RecovR devices at franchise dealerships, while also providing training to dealership personnel. You will act as the go-to expert for RecovR installation and operation, collaborating closely with sales, operations, and product teams to ensure a smooth rollout across new dealership locations.

The RecovR product empowers automotive dealers to efficiently locate inventory, enhance operational productivity, and generate an F&I revenue stream through our dual-purpose IoT management and consumer vehicle recovery service. This role is pivotal in driving RecovR's expansion and contributing to the success of our dealership partners.

Key Responsibilities:

  • Lead the project management of installation launches for newly onboarded franchise dealer clients.
  • Travel frequently to customer locations to ensure the highest standards of quality and service experience.
  • Maintain regular communication with sales and service teams regarding customer engagement.
  • Compile and manage daily/weekly reports to demonstrate productivity and project progress.
  • Support various administrative tasks that enhance the customer experience, including travel arrangements and order processing.
  • Develop and deliver onboarding and training materials.
  • Document processes and procedures for distribution to customers and Kudelski IoT RecovR teams.
  • Provide ongoing education and training for new installation support representatives.
  • Prepare and manage various projects as assigned by management.
  • Become proficient in RecovR installation and provide technical support as necessary.
  • Follow up with franchise dealer clients to assess their ongoing experience with the RecovR installation team.
  • Gain a thorough understanding of the RecovR product and user interface, and actively educate franchise dealers on its use.

Ideal Candidate Attributes:

  • Exceptional attention to detail.
  • Strong verbal and written communication skills.
  • Collaborative mindset to foster enduring relationships.
  • Team-oriented with excellent interpersonal abilities.
  • Experience in managing complex projects.
  • Willingness to travel up to 80% of the work week.

We encourage candidates to apply even if they do not meet every listed quality and skill, as we believe in the potential for growth and development on the job.

About Kudelski Group:

Dynamic. Inspiring. Rewarding.

The Kudelski Group stands as a global leader in digital security, offering technologies that safeguard access control and rights management across various services and applications. Our expertise extends to cyber security solutions, assisting organizations in identifying risks and protecting their data and systems. Additionally, we excel in access control and management for individuals and vehicles at various sites and events.

Why Join Us:

If you are looking for a workplace that nurtures growth, drives success, and advances the industry, Kudelski is the right fit for you. Our rich history of client relationships is built on innovation and trust, serving a diverse range of clients across commercial, governmental, and educational sectors. We are committed to promoting Diversity, Equality, and Inclusion within our organization and the broader industry.

At Kudelski, you can expect:

  • A vibrant culture within a fast-paced and expanding organization filled with opportunities.
  • Collaboration with talented industry professionals.
  • Creative problem-solving and engagement with unique, complex projects.
  • Competitive compensation and a comprehensive benefits package that supports your well-being and career development.
  • Generous time off for relaxation and personal pursuits.
  • A diverse team from around the world dedicated to helping clients protect their interests.

Kudelski USA is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, veteran status, or any other basis protected by law.

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