Patient Services Coordinator

2 weeks ago

Fort Dodge, Iowa, United States UnityPoint Health Full time

Position Overview:

As a Patient Services Coordinator at UnityPoint Health, you will be the first point of contact for patients and visitors at our medical office front desk.

Incentive: A $1,500 Sign-On Bonus is available for external candidates.

Why Choose UnityPoint Health?

  • Team Commitment: Recognized as a Top 150 Place to Work in Healthcare 2022 by Beckers Healthcare, we prioritize our team members' well-being.
  • Work Culture: Experience a fulfilling career within a culture rooted in strong values and a commitment to doing what is right for those we serve.
  • Comprehensive Benefits: Our Total Rewards program provides a variety of benefits that cater to your individual needs and life stages.
  • Diversity and Inclusion: We are dedicated to fostering an environment where every voice is valued, regardless of role, race, gender, religion, or sexual orientation.
  • Professional Development: We believe in providing support and growth opportunities as a key aspect of a remarkable employment experience.
  • Community Engagement: Play a vital role in our mission to enhance the health of the communities we serve.

For more insights into why UnityPoint Health is an excellent workplace, we encourage you to explore our team members' experiences.

Key Responsibilities:

  • Welcome patients and visitors, offering courteous and professional assistance to everyone who contacts the office.
  • Respond to inquiries and provide non-medical information or direct individuals to the appropriate department.
  • Handle telephone calls in a clear, calm, and professional manner.
  • Assess call urgency and promptly route calls to the appropriate party.
  • Manage patient appointments by scheduling, canceling, and rescheduling as per office protocols.
  • Collect, verify, and input demographic and insurance details for new and returning patients, essential for electronic health records and insurance claims.
  • Process payments, issue receipts, and reconcile daily financial activities in preparation for deposits.
  • Work independently and ensure timely completion of assigned tasks.
  • Maintain consistent attendance and punctuality.
  • Perform additional duties as assigned by the Clinic Administrator to support efficient office operations.

Qualifications:

  • High School diploma or equivalent vocational training.
  • Mandatory Reporter certification required within 90 days of employment.
  • Demonstrated strong customer service abilities.
  • Proficient in entering information into various computer applications.
  • Ability to understand and apply relevant guidelines, policies, and procedures.
  • Effective interaction with physicians, healthcare team members, and patients.
  • Strong communication skills with individuals from diverse backgrounds.
  • Ability to collaborate effectively as part of a team.
  • Previous experience in a medical office setting is preferred.
  • Familiarity with electronic health records or medical office software is advantageous.
  • Experience with coding diagnoses and procedures using ICD-9-CM and CPT is preferred.
  • Knowledge of medical terminology, anatomy, and physiology is beneficial.
  • Excellent interpersonal and computer skills.
  • Strong verbal and written communication abilities.

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