Product Service Representative

4 weeks ago

Oregon City, Oregon, United States BENCHMADE Full time
Job Title: Product Service Representative

We are seeking a highly skilled Product Service Representative to join our team at Benchmade Knife Company. As a Product Service Representative, you will be responsible for reviewing product/warranty problems with our customers and initiating routine actions or solutions for repair and replacements guided by Benchmade LifeSharp and warranty policies.

Responsibilities:
  • Create customer accounts in the ERP system (Syspro) & CRM
  • Review customer notes from warranty form and/or CRM history notes
  • Create service RMA's with specific customer notes to insure repair tech performs accurate repair of customer's knife
  • Confirm receipt, track shipments, and communicate status updated to customer via email
  • Processes service walk-in's
  • Verify customer repairs do comply with Federal Laws and Benchmade standards (Automatic Knives)
  • Create or update customer accounts and initiate automated emails
  • Report daily numbers
  • Other duties may be assigned as needed which may include: General return RMA processing assistance
Qualifications:
  • A High School Diploma or GED equivalent is required. Equivalency to the qualification standard will also be considered
  • Experience in a customer service support position, preferably in a manufacturing environment is preferred
  • Experience with demonstrated problem resolution abilities required
  • Strong verbal and written communication skills required
  • Working knowledge of knife handling and operation is strongly desired
  • Knowledge of Customer Relationship Management (CRM) database highly preferred
  • Understanding of the importance of Customer Intimacy and providing world class service required
  • Ability to multi-task
  • Ability to type 40 wpm preferred but not required
  • Proficient in Microsoft Office Suite products. i.e. Word, Excel etc.
  • Ability to work well in a team environment required
  • Demonstrates flexibility, detail oriented, and follow through

Benchmade offers our employees a wide variety of comprehensive rewards and benefits including:

  • Competitive pay
  • Cash profit sharing and performance incentives
  • Medical including Prescriptions and Vision
  • Dental including Orthodontia
  • Short-Term and Long-term Disability
  • Life & Accidental Death and Dismemberment
  • 401K with company match
  • Fitness Center Reimbursement
  • Pay for time off, including holiday, bonus holidays, vacation, sick, bereavement and jury duty
  • Employee Assistance Program
  • Flexible Spending Account
  • Outstanding employee discounts on Benchmade products and other partner companies
  • Tuition reimbursement
  • Targeted development planning and learning opportunities
  • Employee and family events throughout the year
  • Most importantly, Benchmade provides a fun, family oriented and entrepreneurial work environment

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