Customer Service Expert

1 week ago


Des Moines, Iowa, United States Hertz Full time
Customer Experience Specialist Role

The Customer Experience Specialist provides exceptional customer service that exceeds expectations and fosters a culture of empowerment for employees to deliver outstanding customer experiences. Key responsibilities include first contact resolution, customer interaction management, and issue resolution at the counter with a high level of hospitality and professionalism.

About the Role

This is a unique opportunity to join a dynamic organization where you can drive your potential and power your passion. As a Customer Experience Specialist, you will be responsible for:

  • Managing customer interactions and resolving issues promptly and professionally
  • Fostering a culture of empowerment among employees to deliver excellent customer service
  • Collaborating with the management team to analyze NPS results and develop plans to improve guest satisfaction
Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in customer service, operations, and sales
  • Rental car experience is an asset
  • Excellent customer service skills, including communication, problem-solving, and leadership abilities
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary of $18/hour
  • Medical, dental, and vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid parental leave and adoption assistance
  • Employee assistance program
  • Educational reimbursement and discounts
  • Voluntary insurance programs
  • Perks and discounts, including up to 40% off Hertz rental rates

We are committed to creating a work environment that supports your growth and well-being. Join us and discover how you can drive your potential and power your passion


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