Customer Service Expert
1 week ago
The Customer Experience Specialist provides exceptional customer service that exceeds expectations and fosters a culture of empowerment for employees to deliver outstanding customer experiences. Key responsibilities include first contact resolution, customer interaction management, and issue resolution at the counter with a high level of hospitality and professionalism.
About the RoleThis is a unique opportunity to join a dynamic organization where you can drive your potential and power your passion. As a Customer Experience Specialist, you will be responsible for:
- Managing customer interactions and resolving issues promptly and professionally
- Fostering a culture of empowerment among employees to deliver excellent customer service
- Collaborating with the management team to analyze NPS results and develop plans to improve guest satisfaction
To be successful in this role, you will need:
- At least 3 years of experience in customer service, operations, and sales
- Rental car experience is an asset
- Excellent customer service skills, including communication, problem-solving, and leadership abilities
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary of $18/hour
- Medical, dental, and vision plan options
- Retirement programs, including 401(k) employer matching
- Paid parental leave and adoption assistance
- Employee assistance program
- Educational reimbursement and discounts
- Voluntary insurance programs
- Perks and discounts, including up to 40% off Hertz rental rates
We are committed to creating a work environment that supports your growth and well-being. Join us and discover how you can drive your potential and power your passion
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