Branch Collections Specialist
1 day ago
At OneMain Financial, we are seeking a highly skilled Branch Collections Specialist to join our team. As a key member of our collections team, you will play a critical role in helping our customers resolve their financial obligations and achieve their goals.
Key Responsibilities:- Work with customers in a consultative manner to negotiate repayment or settlement of account balances
- Focus on high-volume collections activities to achieve delinquency goals for an assigned branch
- Utilize strong negotiation skills to resolve customer delinquencies and overcome objections
- Provide excellent customer service and prioritize multiple responsibilities
- High School Diploma or equivalent
- Collections or customer service experience preferred
- Bilingual skills a plus
- Competitive base salary range of $20.00-$24.00
- Eligibility for a competitive additional compensation program
- Robust training programs and opportunities for advancement
- Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k) and Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement and paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date) and paid volunteer time (3 days per year, prorated based on start date)
We are the leader in offering nonprime customers responsible access to credit and are dedicated to improving the financial well-being of hardworking Americans. Since 1912, we have looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.
Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future. With over 1,300 branch locations across the U.S., our team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures, and extending household budgets.
We meet customers where they want to be – in person, by phone, and online. At every level, we are committed to an inclusive culture, career development, and impacting the communities where we live and work.
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