Workforce Coordinator

4 weeks ago

Cincinnati, Ohio, United States Metro One Loss Prevention Services Group (Guard Division), Inc. Full time

Job Overview

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We are the nation's premier Loss Prevention and Security Organization, with over 100 National Clients and more than 3,000 security personnel. Our employees are largely security officers, unarmed and armed, concierge officers, special event security, and trained and licensed personnel who work in retail, logistics, corporate, education, and other industries and settings.

Metro One Loss Prevention Services Group has an immediate job opportunity for a Workforce Scheduler/Dispatcher. Your primary responsibility will be to ensure that all scheduled guards have reported for duty and have clocked in. You will also take incident reports and immediately report violations to Field Performance or Site management.

Responsibilities:

  • Using Track Force and Kronos, ensure that all scheduled security guards have reported for duty and clocked in.
  • Communicate with security guards who have been scheduled, but not yet checked in, to verify status.
  • Keep Performance or Site Manager informed of the status of guards who have not reported.
  • Initiate communication with Performance or Site Manager when additional staffing support is necessary and assist with resolution of those issues.
  • Identify trends and provide actionable forecasting insights to field management.
  • Create database tracking tools to optimize short- and long-term forecasts.
  • Aid Metro One employees, Performance and Site Managers, and clients in a courteous and professional manner.
  • Maintain accurate daily activity reports as required.
  • Provide administrative and technical support to Metro One management and security personnel with respect to administrative tasks and after-hours decision making on procedural situations.
  • Responsible for handling miscellaneous administrative tasks as time permits and assist other teams with work as assigned.

Requirements:

A high school diploma or equivalent is required. Must meet and maintain any applicable State licensing or certification requirements.

Preferred Qualifications:

Possess a minimum of two (2) years of work experience as a workforce administrator, workforce scheduler, or dispatcher. Solid working knowledge of Google Suite/Microsoft office suite; especially Excel. Good working knowledge and experience with Kronos and Valiant software programs.

Essential Skills:

  • Well-developed time management and organizational skills; high attention to detail and accuracy.
  • A track record of translating complex information and data into real-world applications.
  • Ability to identify critical issues quickly and accurately.
  • The ability to be flexible and adaptable to unforeseen changes in a dynamic work environment.
  • Ability to work collaboratively with field managers and the workforce team to provide insights and feedback.
  • Exceptional listening skills.
  • Effective oral and written communication skills.
  • Ability to assess and evaluate situations effectively.

The estimated salary range for this position is $55,000 - $70,000 annually, depending on qualifications and experience.

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