Branch Operations Manager

1 week ago


Camdenton, Missouri, United States Central Bank Full time
Job Description

Job Summary

As a Branch Operations Manager at Central Bank, you will be responsible for overseeing the daily operations of the branch, ensuring that all tasks are completed efficiently and effectively. This includes providing on-the-job training for tellers, monitoring their performance, and ensuring compliance with bank policies and procedures.

Key Responsibilities

  • Provide on-the-job training for tellers on an as-needed basis.
  • Monitor tellers to ensure compliance with bank's policies and procedures.
  • Assist tellers in locating cash discrepancies and manage unusual window transactions.
  • Open and close the branch.
  • In the absence of the Branch Manager and Assistant Branch Manager, assume responsibility for the branch in all phases of branch operations.
  • Perform normal teller duties on a daily basis, including providing daily deposit services.
  • Maintain cash drawers within prescribed limits and accurately count, receive, and disburse cash.
  • Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirements.
  • Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues.
  • Consistently demonstrate proficiency in providing exemplary customer service.
  • Actively take advantage of sales opportunities and cross-sell bank products and services.

Requirements

  • High school education or equivalent.
  • One to two years of job-related experience, including teller training and experience.
  • New accounts training and experience preferred.
  • Basic math skills required.
  • PC and typing skills required.
  • Attention to detail required.
  • Effective oral and written communication skills.
  • Strong customer relations skills and ability to communicate and work well with employees and customers.
  • Ability to work quickly and accurately, to analyze information and make decisions.

Working Environment

Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust, or other factors. Required to stand for extended periods when providing customer services. Exposed to potentially hazardous conditions, including robbery. Receives detailed instructions and procedures to be followed to minimize exposure.



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