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IT Systems Specialist

2 months ago

Camdenton, Missouri, United States OakStar Bank Full time


POSITION OVERVIEW

The role of the Systems Technologist at OakStar Bank is essential in proactively identifying and resolving technical issues, ensuring a seamless experience for users and stakeholders relying on the Bank's IT services. This position emphasizes continuous improvement of IT processes and initiatives, aiming to mitigate potential disruptions to operations and customer satisfaction. The ideal candidate will demonstrate a commitment to outstanding customer service and will diligently pursue solutions until all concerns are fully addressed.

Compliance with all Bank policies, procedures, and relevant banking regulations is paramount.

KEY RESPONSIBILITIES
  • Oversee and manage Microsoft Azure and O365 environments.
  • Provide technical support and problem-solving assistance to team members, contractors, regulatory bodies, vendors, and service providers through various communication channels.
  • Assist with troubleshooting and resolving issues related to third-party software applications.
  • Assess, test, and deploy new software solutions as needed.
  • Utilize advanced troubleshooting methods to effectively resolve technical problems.
  • Set up new computer systems and peripherals, performing necessary maintenance as required.
  • Maintain expertise in malware detection and prevention strategies.
  • Stay informed about data security processes, tools, and systems.
  • Ensure computer equipment and software are maintained for secure and efficient operations.
  • Repair hardware and office equipment as necessary.
  • Interpret and apply technical manuals effectively.
  • Travel as needed to fulfill organizational requirements.
  • Exhibit respect and integrity in all interactions, fostering trust and ethical behavior.
  • Adhere to EEO policies, promoting a diverse and inclusive workplace.
  • Follow established policies and procedures, completing administrative tasks accurately and timely.
  • Perform duties safely, adhering to occupational health and safety standards.
QUALIFICATIONS

The following qualifications are general guidelines based on the experience typically required for successful performance in this role. Individual capabilities may vary.
  • High school diploma or GED with a minimum of 2+ years of relevant experience or equivalent education and experience, preferably in a banking context.
  • Proficient in Active Directory, Windows Server, and SQL administration.
  • Experience with virtualization technologies.
  • Familiarity with desktop, laptop, and tablet hardware and operating systems.
  • Proficient in Microsoft Office 365 applications.
  • Strong understanding of operational software products used in a corporate environment.
  • High proficiency in assembling, disassembling, installing, troubleshooting, and repairing various IT equipment.
  • Knowledge of SIP and Internet VPN routing techniques.
  • Understanding of essential WiFi technologies.
  • Experience with data security methodologies and practices.
  • Possess a helpful demeanor and high self-confidence.
  • Motivated to find solutions that meet the needs of customers and staff.
  • Excellent communication skills, both verbal and written.
  • Ensure all services provided meet the satisfaction of the recipient.
  • Valid driver's license and reliable transportation may be required for job duties.
Management reserves the right to modify this position description as necessary to meet business needs.