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Property Claims Handler

2 months ago

Tampa, Florida, United States Acceptance Insurance Agency of TN, Inc. Full time
Job Summary

We are seeking a highly skilled Claims Adjuster to join our team at Acceptance Insurance Agency of TN, Inc. The successful candidate will be responsible for evaluating and investigating policy coverage, liability, and damages in a timely manner, while providing exceptional customer service.

Key Responsibilities
  • Evaluate and investigate policy coverage, liability, and damages in accordance with company guidelines and statutory regulations.
  • Assist internal and external customers with claims-related inquiries and issues, providing a high level of customer service and support.
  • Establish initial reserves for potential exposures and adjust as necessary throughout the claim process.
  • Investigate and evaluate claims using a lowest ultimate cost strategy, ensuring timely and cost-effective resolution.
  • Conduct thorough investigations, including obtaining necessary documents and forms from claimants and insureds, and conducting recorded statements.
  • Ensure timely completion of appraisals and determine accident-related damages.
  • Negotiate timely and appropriate settlements with claimants, insureds, and attorneys, and issue payments as necessary.
  • Open and process correspondence related to assigned claims, ensuring prompt and efficient communication.
  • Recognize recovery opportunities in regards to subrogation and salvage, and take appropriate action to maximize recoveries.
Requirements
  • 6 months to 1 year of property claims handling experience.
  • Proficient PC and Windows skills, with ability to learn and adapt to new systems and technologies.
  • Effective verbal and written communication, time management, negotiation, organization, and investigative skills.
  • Customer service orientation, with ability to provide exceptional service to internal and external customers.
  • Ability to perform basic math calculations, including addition, subtraction, multiplication, and division, as well as calculation of averages and percentages.
  • High School Diploma or equivalent required; Associates Degree in Business or equivalent experience preferred.
  • INS or other insurance-related courses preferred.
Decision Making Requirements
  • Problem Solving: Identify problems and conduct further investigation to make informed decisions.
  • Freedom to Act: Set priorities and make decisions using established policies and procedures.
  • Degree of Impact: Improper decisions may result in loss of business, increased expenses, and potential legal exposure.

We offer a comprehensive benefits package, including health insurance, dental, vision, paid vacation, disability insurance, and an employer-matching 401(k) program. We are an equal opportunity employer and welcome applications from diverse candidates.