Technical Support Specialist
6 days ago
Job Overview
The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.
We are seeking a highly skilled Technical Support Specialist to join our team as an IT Operations Engineer, serving as an IT Generalist and Customer Service Expert with aspirations to become Sr. IT engineer.
This role offers a unique opportunity to gain hands-on experience in both customer service and IT engineering, providing a solid foundation for career growth in the field.
Estimated Salary: $65,000 - $80,000 per year, depending on location and experience.
Responsibilities:
- Serve as the first point of contact for caregivers and clinicians seeking technical assistance over the phone, email, or in person, providing prompt and effective customer support with a caring and empathetic approach.
- Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Assist in the setup and configuration of network equipment, ensuring smooth and secure connectivity.
- Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs).
- Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution.
- Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests.
- Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment.
- Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources.
- Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing.
- Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge.
- Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments.
- Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context.
- Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge.
- Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices.
- Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing.
- Contribute to the creation and maintenance of knowledge base articles and support automation tools such as chatbots and predictive AI.
Requirements:
- A passion for technology
- BS Degree in Computer Science or Information Systems or equivalent experience
- 1+ Years experience providing technical support
- Experience with a ticketing system such as ZenDesk or ServiceNow
- An understanding of Active Directory and M365
- Excellent problem-solving skills
- Willingness to learn new tech and advance your career
- Good verbal and written communication skills
- A strong work ethic, with a focus on delivering quality service and support
- A sense of humor wouldn't hurt
-
Clinical Support Specialist
1 week ago
Eagle, Idaho, United States Pennant Full timeJob Summary:We are seeking a skilled Clinical Support Specialist to join our IT/Clinical Applications Resource team. As a key member of this team, you will provide level one and level two support and guidance to end users on HCHB modules and processes, including ancillary products and interfaces related to the EMR platform.Responsibilities:Collaborate with...
-
Dental Support Specialist
5 days ago
Eagle, Idaho, United States Castlebury Dental Full timeCompany Overview">Castlebury Dental is a well-established dental practice known for providing exceptional patient care and utilizing state-of-the-art technology.Salary & Benefits">The successful candidate can expect a competitive salary range of $45,000 - $65,000 per year, with opportunities for monthly bonuses.Job Summary">We are seeking a skilled and...
-
Pediatric Nurse Specialist
7 days ago
Eagle, Idaho, United States St. Luke's Health System Full timeAbout the RoleWe are seeking a highly skilled Pediatric Nurse Specialist to join our team at St. Luke's Health System in Eagle, Idaho.Job OverviewThis is a full-time position that requires 36 hours of work per week with a 12-hour shift schedule. The ideal candidate will have 1 year of experience in pediatrics and be licensed as a Registered Nurse in the...
-
Pediatric Healthcare Specialist
7 days ago
Eagle, Idaho, United States St. Luke's Health System Full timeAbout the RoleWe are seeking a highly skilled Pediatric Healthcare Specialist to join our team at St. Luke's Health System in Eagle, Idaho.Job SummaryThe ideal candidate will have a strong background in nursing and be able to work effectively with patients and families in a primary care setting.ResponsibilitiesProvide exceptional patient-centered care in a...
-
Nurse Practitioner
7 days ago
Eagle, Idaho, United States Trinity Health Full timeOverviewSaint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. Our goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.Estimated Salary Range: $65,000 - $90,000 per yearJob...
-
Nurse Foot Care Specialist
7 days ago
Eagle, Idaho, United States Trinity Health Corporation Full timeAbout the RoleWe are seeking a skilled and compassionate Nurse Foot Care Specialist to join our team at Trinity Health Corporation.Job SummaryThis is a part-time day shift position, rotating between Eagle and Nampa. You will work in collaboration with Podiatry providers to develop and adapt individualized treatment plans for patients requiring foot care...
-
Sales Growth Specialist
7 days ago
Eagle, Idaho, United States Idaho Leads, LLC Full timeAbout UsWe are a dynamic company based in Idaho, dedicated to helping our customers succeed through sales development and customer support.Job DescriptionThis role is an exciting opportunity for a highly motivated individual to join our team as a Sales Growth Specialist. As a key member of our sales development team, you will be responsible for driving...
-
Roofing Specialist for Commercial Projects
2 days ago
Eagle, Idaho, United States Bartlett Roofing Full timeWe are seeking a skilled Roofing Specialist to join our team at Bartlett Roofing in Boise, ID. As a key member of our commercial roofing crew, you will be responsible for the installation, repair, and maintenance of various commercial roofing systems.The ideal candidate will have 2+ years of experience in single-ply installation to NDL specs, shingle...
-
Community Engagement Specialist
6 days ago
Eagle, Idaho, United States ROUNDHOUSE COMMUNITIES LLC Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Community Engagement Specialist to join our team at Roundhouse Communities LLC. This role will be responsible for supporting the Community Manager in all aspects of property management, including leasing, rent collection, maintenance coordination, resident relations, and financial...
-
Electrical Safety Specialist
4 weeks ago
Eagle, Idaho, United States Cupertino Electric Full timeAbout Cupertino ElectricFor nearly 70 years, Cupertino Electric has been driven by people who've built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. But even more than that, we've built a reputation for integrity. We're problem solvers and innovation seekers. We're team players...
-
Logistics Associate Position
6 days ago
Eagle, Idaho, United States Milestone Technologies Full timeAbout the RoleMilestone Technologies is seeking a skilled Logistics Associate to join our team. As a key member of our logistics team, you will be responsible for safely moving parts into, out of, and around client Data Centers.Key ResponsibilitiesWork collaboratively with a team of logistics specialists to achieve common goalsMaintain accurate inventory...
-
Site Management Specialist
4 days ago
Eagle, Idaho, United States Lennar Homes Full timeCompany OverviewLennar Homes is a leading homebuilder in the United States, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates.We are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their...
-
Part Time Foot Care Nurse
6 days ago
Eagle, Idaho, United States Trinity Health Full timeJob OverviewWe are seeking a dedicated and compassionate Part Time Foot Care Nurse to join our team at Trinity Health. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient-centered care.About the RoleThis is a part-time position working days, with the opportunity to rotate between our Eagle and Nampa clinics....
-
Commercial Roofer Specialist
5 days ago
Eagle, Idaho, United States Bartlett Roofing Full timeJob Summary:We are seeking a skilled Commercial Roofer II to join our team at Bartlett Roofing in Boise, ID. As a key member of our roofing crew, you will be responsible for installing, repairing, and maintaining various commercial roofing systems.About the Role:This is a full-time, in-office position that requires 25-50% travel within the Pacific Northwest...
-
Wellness & Community Engagement Specialist
3 weeks ago
Eagle, Idaho, United States Edgewood Healthcare Full timeJob Summary:We are seeking a highly motivated and compassionate Wellness & Enrichment Assistant to join our team at Edgewood Healthcare. As a key member of our community, you will play a vital role in creating a supportive and engaging environment for our residents.About the Role:In this position, you will be responsible for planning and implementing...
-
Electrical Safety Professional
1 week ago
Eagle, Idaho, United States Cupertino Electric Full timeAbout the RoleCupertino Electric is seeking a skilled Electrical Safety Professional to join our team. This critical role plays a vital part in developing and sustaining an Incident and Injury-Free Culture (IIFC) within our organization.As an Electrical Safety Professional, you will ensure compliance with federal, state, and local safety regulations,...
-
IT Support Specialist
6 days ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Kickapoo Lucky Eagle Casino. As a key member of our technology department, you will provide exceptional support and maintenance for our desktop computing environment.
-
Bilingual Customer Support Specialist
4 weeks ago
Eagle, United States Sherwin-Williams Full timeJoin our team as a Bilingual Customer Support Specialist to assist wholesale and retail customers with their needs, questions, and product recommendations. The ideal candidate will provide excellent customer service, resolve concerns, and contribute to achieving sales goals. If you are fluent in both English and Spanish and have a passion for helping...
-
Radiology Support Specialist
4 weeks ago
Eagle River, Alaska, United States Imaging Associates Of Alaska Full timeImaging Associates Of Alaska Job OpportunityWe are seeking a dedicated Radiology Support Specialist to join our team at Imaging Associates Of Alaska.As a Radiology Support Specialist, you will be responsible for scheduling diagnostic procedures, registering patients, and providing exceptional customer service to our patients and physicians.Key...
-
Probation Support Specialist- Eagle
4 months ago
Eagle, United States Colorado Judicial Branch Full timeMISSION STATEMENT The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community...
-
Caregiver and Support Specialist
6 days ago
Eagle Lake, Minnesota, United States Disability Solutions Full timeAbout the RoleAt Disability Solutions, we are committed to providing exceptional care and support to individuals with developmental disabilities. We are currently seeking a highly motivated and compassionate Caregiver and Support Specialist to join our team.Job SummaryThis role is responsible for providing direct care and support to our clients in their...
-
Administrative Specialist
3 days ago
Eagle, United States City of Eagle, ID Full timeUnder supervision performs a variety of general secretarial, administrative, and receptionist duties (Specialist I) for the department to which it is assigned. Work involves the delivery of those services to the public. The position also provides administrative assistance to assigned department staff and leadership. Administrative Specialist I is the...
-
Client Services Specialist
1 month ago
Eagle, United States Spotlight Events Full timeJob Type Full-time Description Position: Client Services Specialist Employment: Full-Time, Non-Exempt Position Start Date: Reporting Responsibility: Client Services Manager Pay Range: $19.23 - $21.15 Why work for Spotlight Events, Inc. Spotlight Events, Inc. is an employee-owned (ESOP) company based in Eagle, Idaho. We are one of the most recognized National...
-
Seasonal Support Driver
2 weeks ago
Eagle, United States United Parcel Service Inc. Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...
-
Seasonal Support Driver
3 days ago
Eagle, United States United Parcel Service Inc. Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...
-
Seasonal Support Driver
5 days ago
Eagle, United States United Parcel Service Inc. Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you'll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...
-
Asset Protection Specialist
1 week ago
Eagle, United States Home Depot Full timeHome Depot - JobID: 332654511A9544C181D5A76FCD52FD84 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...
-
Fiber Optic Network Specialist
6 days ago
Eagle, Colorado, United States Vero Networks Full timeWe are seeking a Fiber Optic Network Specialist to join our team at Vero Networks. Based out of our Leadville market, this role involves providing on-site client installation, repairs, and maintenance of their equipment.The ideal candidate is prompt and reliable, with superior support skills and excellent communication. He/she should possess a demonstrated...
-
Membership Development Specialist
6 days ago
Eagle, Colorado, United States GirlScoutsCO Full timeOverviewGSCO is committed to fostering a diverse and inclusive community, promoting equal opportunities for all individuals. As an On-Call Membership Specialist, you will play a crucial role in supporting the recruitment and retention of Girl Scout volunteers and members.Salary and BenefitsThis position pays $18.00 per hour, with a bilingual pay differential...
-
Pest Control Specialist
3 days ago
Eagle Grove, Iowa, United States Daybreak Foods Full timeJob Title: Pest Control SpecialistAbout the Role:Daybreak Foods is seeking a skilled Pest Control Specialist to oversee and implement our integrated pest management program. This is a key role that requires attention to detail, strong organizational skills, and the ability to work independently.Key Responsibilities:- Conduct weekly inspections of buildings...
-
Hospitality & Admissions Specialists
3 weeks ago
Eagle, United States Cottages Senior Living, LLC Full timeLocation: The Cottages Assisted Living & Memory Care Locations Type: Full-TimeSalary: $50,000 base rate plus incentiveBenefits: Medical, Dental, 401k, Employee Loyalty ProgramHiring for Two PositionsOverview: The Cottages Hospitality & Admissions Specialists play a crucial role in supporting seniors and their families as they transition into assisted living...
-
Agricultural Maintenance Specialist
2 days ago
Eagle River, Wisconsin, United States AGRI-Alliance Full timeAgricultural Maintenance SpecialistWe are seeking a highly motivated and skilled Agricultural Maintenance Specialist to join our team at Wysocki Family Farms in Eagle River, WI.As an Agricultural Maintenance Specialist, you will play a crucial role in maintaining and operating the farm's equipment and vehicles. This is a full-time benefit-eligible position...
-
Electrical Maintenance Specialist
3 weeks ago
Eagle, Wisconsin, United States Generac Power Systems Full timeGenerac Power Systems is seeking a skilled Maintenance Electrician II to join our team. The successful candidate will be responsible for installing and repairing electrical systems and electrical components on industrial machinery and in factory settings. Key responsibilities include resolving daily problem-solving and repair of robotic, mechanical,...
-
Cardiovascular Radiology Specialist
1 week ago
Eagle, United States Norman Regional Health System Full timeCath Lab CV Rad Technologist Role OverviewNorman Regional Health System is committed to delivering exceptional patient care in its innovative cardiovascular program. We seek a dedicated Cardiovascular Radiology Specialist to join our team and contribute to the success of our cath lab services.Key Responsibilities:Maintain a sterile environment and prepare...
-
Master Coatings Specialist
7 days ago
Eagle, Wisconsin, United States Tradesmen International Full timeJob OverviewTradesmen International is currently seeking skilled Apprentice Painters for projects in the Eagle, WI area. This full-time opportunity offers a competitive hourly rate of $18-27, commensurate with experience and skill level.Key ResponsibilitiesResidential and commercial painting workExterior painting servicesClean up painting tasksSpray, roll,...
-
Neuro Rehabilitation Social Work Specialist
5 days ago
Eagle, Michigan, United States Hope Network Neuro Rehabilitation Full timeNeuro Rehab Licensed Master Social WorkerWe're seeking a dedicated Neuro Rehabilitation Social Work Specialist to join our team. This role is responsible for facilitating the social work care plan, monitoring clinical quality, and ensuring timely discharge planning.Key Responsibilities:Collaborate with treatment teams to integrate consumer-centric care...