Clinical Support Specialist

1 week ago


Eagle, Idaho, United States Pennant Full time
Job Summary:

We are seeking a skilled Clinical Support Specialist to join our IT/Clinical Applications Resource team. As a key member of this team, you will provide level one and level two support and guidance to end users on HCHB modules and processes, including ancillary products and interfaces related to the EMR platform.

Responsibilities:
  • Collaborate with team members, departments, and business leaders to effectively meet the clinical technology needs of the organization, focusing on the EMR and related applications, interfaces, and platforms.
  • Provide functional and technical support regarding HCHB and related applications by troubleshooting issues and providing centralized user support.
  • Participate in intermittent on-call support in rotation with the HCHB Resource team.
  • Analyze and formulate action plans based on HCHB ticket data.
  • Track issues to resolution, including timely follow-up on open tickets.
  • Meet daily/weekly/monthly productivity standards to maintain support performance standards.
  • Develop and implement HCHB-related processes and related documents/forms.
  • Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution, and ability to meet changing needs.
  • Provide on-site support to operating entities if needed for acquisitions; travel may be required.
Requirements:
  • 1+ years general customer support, training, implementation, project management, or clinical application user experience
  • Strong problem-solving, troubleshooting, and analytical skills.
Compensation and Benefits:The estimated salary for this position is $65,000 per year, based on national averages and industry standards. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

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