Front Office Coordinator

4 weeks ago

Round Rock Texas, United States PDS Health Full time
About the Role

We are seeking a highly skilled and organized Front Office Coordinator to join our team at PDS Health. As a key member of our front office team, you will play a vital role in ensuring the smooth operation of our dental office.

Key Responsibilities
  • Model company culture, values, and standards by providing exceptional patient care and service.
  • Support the patient experience by helping to get patients into the office and ensuring they are comfortable during their visit.
  • Schedule appointments and interact with patients and guests in the reception area.
  • Answer telephones and handle all calls with efficiency and thoroughness.
  • Ensure all tasks on the front office checklist are completed daily.
  • Post payments to patient accounts and maintain accurate and up-to-date account information.
  • Be a subject matter expert in practice management systems and ensure seamless patient registration and e-check in processes.
  • Confirm patient appointments and ensure timely notification of patient arrival and pertinent information to the back-office team.
  • Ensure all patient messages are returned and resolved in a timely manner.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Maintain a thorough understanding of business imperatives and how the role directly impacts metrics.
  • Demonstrate stewardship of the PDS Health brand and make decisions consistent with the brand framework.
  • Become knowledgeable and support clinicians on patient education regarding the Mouth-Body Connection.
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies.
  • Ensure compliance with company policies, state, federal, and other regulatory bodies.
Requirements
  • High School Diploma or general education degree (GED)
  • Preferred: prior course work or on-the-job training in dentistry, insurance, or business
  • Knowledge of office practices, technology applications, and patient insurances
  • Results-oriented, patient advocate, process-focused operator, financial acumen, influencer, and self-motivated individual
  • Excellent interpersonal, oral, and written communication skills
  • Ability to handle and maintain extreme confidentiality with patient records
  • Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401K
  • Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information: $14.50-$20.50 / Hourly

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