Service and Technical Support Manager
1 week ago
Job Title: Service and Technical Support Manager
About Trime US, Inc.
Trime US, Inc. is a leading manufacturer and distributor of construction equipment, with a strong presence in the rental and construction industries. Our team has extensive experience in designing, manufacturing, and selling a wide range of products, including LED lighting solutions, hybrid construction equipment, low/no carb products, fuel transport cubes, portable security systems, and dewatering pumps.
Our Company Culture
We pride ourselves on providing exceptional service and support to our customers, and we're committed to delivering high-quality, reliable products that meet their needs. Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction.
Job Summary
We're seeking a highly motivated and experienced Service and Technical Support Manager to lead our product support and training efforts. The ideal candidate will have a strong background in product training and support, and will be able to build long-term relationships with our customers, potential customers, and staff members.
Key Responsibilities
- Lead all technical support work, including product troubleshooting and technical support
- Develop and deliver product sales training to current staff and customers
- Assist in the development and enhancement of product manuals and online support materials
- Manage online procurement portals and assist in the development of competitive product support comparisons
- Other duties as assigned
Requirements
- Valid driver's license and access to reliable transportation
- Associate degree or equivalent experience
- Proficient in Microsoft Word, Excel, and Outlook with solid IT skills
- Effective written and oral communication skills
- 2-5 years of experience in a similar role
- Well-developed analytical and problem-solving skills
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