Contact Center Representative
5 days ago
We are seeking a highly skilled and detail-oriented Contact Center Specialist to join our team at Lancaster General. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to patients and families, while ensuring accurate and timely scheduling, registration, and insurance verification.
Key Responsibilities- Scheduling and Registration: Schedule appointments, register patients, and verify insurance information to ensure accurate and timely processing.
- Customer Service: Provide exceptional customer service to patients and families, addressing their needs and concerns in a professional and courteous manner.
- Insurance Verification: Verify patient insurance information, obtain necessary authorizations, and ensure accurate billing and payment processing.
- Communication: Communicate effectively with patients, families, and healthcare providers to ensure seamless coordination of care.
- Problem-Solving: Identify and resolve issues related to scheduling, registration, and insurance verification in a timely and professional manner.
- Education: High school diploma or equivalent required.
- Experience: One year of clerical, customer service, or administrative support experience in a healthcare setting preferred.
- Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
This is a part-time position, working 20 hours per week, Monday through Friday, 2:00pm-6:00pm. The ideal candidate will be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.
BenefitsLancaster General offers a competitive benefits package, including health, dental, and vision coverage, paid time off, and retirement savings plan. We are an equal opportunity employer and welcome applications from diverse candidates.
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Guest Services Representative
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