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Customer Service Representative

1 month ago

Columbus, Ohio, United States Compunnel Full time
Compunnel Seeks Dedicated Customer Service Representative

We are seeking a highly skilled and professional Customer Service Representative to join our team at Compunnel. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.

Key Responsibilities:
  • Respond to client inquiries regarding Clients Cash Management products and services
  • Provide support for Morgan Stanley Online (client website) and Mobile app
  • Address general account and financial-related questions
  • Consistently meet key department performance metrics
  • Deliver World-Class Service in all client interactions
Qualifications:
  • Strong communication and customer service skills
  • Ability to explain complex financial information clearly and concisely
  • Proficiency in multitasking and adapting quickly in a fast-paced environment
  • Team-oriented mindset with a willingness to contribute to group success
  • Detail-oriented with a focus on accuracy
  • Basic understanding of financial services and products (preferred)
  • Previous call center or customer service experience (preferred)
Required Skills:
  • Excellent verbal and written communication
  • Strong problem-solving abilities
  • Proficiency with computer systems and software
  • Ability to remain calm and professional under pressure
  • Time management and organizational skills