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Server and Storage Field Technician

2 months ago

Pasco Washington, United States TEKWISSEN LLC Full time
Job Summary

We are seeking a skilled Server and Storage Field Technician to join our team at TEKWISSEN LLC. As a Field Engineer, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products, including desktops, laptops, printers, network devices, standard software, and low-end servers at customer sites and/or depot locations.

Key Responsibilities
  • Provide support for software, hardware, and networking for desktops, laptops, and servers.
  • Maintain and support legacy products.
  • Support Core and server products.
  • Perform disk replacement on enterprise storage products.
  • Install and maintain PCs and associated software, networks, servers, and peripherals.
  • Support network products from operational and maintenance perspectives.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs, networks, servers, and client-approved applications.
  • Provide follow-up on problems or escalation.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout the service delivery transaction.
  • Meet client-specific Service Level Agreements and update incident and request tickets accordingly within the ticketing system.
Requirements

To be successful in this role, you will need to have a strong understanding of computer-related products and be able to work independently with minimal supervision. You will also need to be able to communicate effectively with customers and provide excellent customer service.