PC/Server Support Specialist

4 weeks ago


Pasco, Washington, United States Indotronix International Corporation Full time
Job Summary:

Indotronix International Corporation is seeking a skilled PC/Server Technician to join our team. As a PC/Server Technician, you will be responsible for providing support for software, hardware, and networking for desktops, laptops, and servers. You will also perform maintenance and support on legacy products, install and maintain PCs and associated software, networks, servers, and peripherals, and support network products from operational and maintenance perspectives.

Responsibilities:

Provides support for software, hardware, and networking for desktops, laptops, and servers.
Performs maintenance and support on legacy products.
Installs and maintains PCs and associated software, networks, servers, and peripherals.
Supports network products from operational and maintenance perspectives.
Performs installs, moves, adds, and changes as required.
Tests and certifies PCs, networks, servers, and client-approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Requirements:

This is a journeyman position for the typical desk-side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Working Conditions:

This is a long-term contract position with an average of 200 to 300 miles per week. The shift start time and end time are 8-5 M-F. You will be required to maintain a high degree of professionalism in actions, demeanor, and dress. Indotronix is an Equal Opportunity Employer.

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