Field Computer

4 weeks ago

Washington, United States Unisys Full time
Job DescriptionJob Description

The primary responsibly of the Field Engineer 2 is installing, diagnosing, servicing maintaining High-end Unisys proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, Storage Devices, and large -scale payment products. When in support of ITO engagements will be recognized as desk side support specialist. May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Handles more complex products, problems, and/or projects and may provide technical guidance to lower level engineers. May function as a team or on-site leader as necessary. Provides technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Key Responsibilities

• May function as team or site leader providing direction to other technicians

• Performs server and storage break and fix.

• Provides support for Enterprise products

• Desk side support specialist • Provides support for enterprise storage products

• Supports Networking products - including Cisco certification requirements

• Provides support for Payment systems products and Unisys core-CMOS products

• May have project management responsibilities for smaller projects

• Possesses other, high skilled, specialized technical skills.

• Provides support for software, hardware and networking support for desktops, laptops and servers

• Provides maintenance and support on legacy products

• Installs and maintains PCs and associated software, networks, servers and peripherals

• Performs installs, moves, adds and changes as required

• Tests and certifies PCs, networks, servers and client approved applications

• Provides follow-up on problems or escalation.

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Ensures customer satisfaction throughout the service delivery transaction

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

•Perform IMAC and exposure to project management

• Support Unisys Legacy products

Key Qualifications

• High school degree required

• 2-4 years of hands-on technical experience

• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.

•Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience

• Active directory/exchange server and operating systems knowledge

• A+ certification a plus

• Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training

• Knowledge of client specific internal procedures and service delivery requirements.

• Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems

• Ability to test and certify mainframes and/or servers with associated peripherals

• using mechanical capability and an understanding of ESD procedures

• Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.

 

MUST HAVE**

  • A valid drivers license and criminal background verification will be required
  • Must have access to a reliable vehicle

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more We’re committed to supporting work-life balance and investing in your future success.


At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually

 

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